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returns policy

At Barkley Microphones, we stand behind the quality and performance of our products. If you encounter any issues with your ribbon microphone, we're here to assist you with repairs. Please review the following returns policy for guidance on returning your product for repair:

1. Eligibility for Free Repairs:

  • Our free repair service is applicable to all ribbon microphones manufactured by Barkley Microphones.

  • This service covers repairs due to manufacturing defects, faults in materials or workmanship and accidental damage caused by the end-user.

2. Exclusions:​

  • Normal wear and tear resulting in cosmetic damage is not eligible for free repair.

3. Return Process:

  • If you believe your ribbon microphone is eligible for repair under our policy, please contact us to initiate the return process.

  • Our customer service team will guide you through the necessary steps and provide you with shipping procedures and an estimated timeline for the repair.

4. Packaging:

  • Ensure that the ribbon microphone is securely packaged to prevent any further damage during transit.

  • Only the microphone is required for the process, therefore return well packaged in suitable packaging excluding the case and optional accessoties.

5. Return Shipping and Customs Costs:

  • While we offer free repairs, customers are responsible for the costs associated with return shipping and any customs duties or taxes incurred during the return process.

  • Please ensure all necessary customs documentation is completed per instructions provided to facilitate the return process smoothly and without unexpected customs charges.

6. Repair Assessment:

  • Once we receive your ribbon microphone, our technicians will assess the nature of the repair needed.

  • We will inform you of any costs associated with repairs that fall outside the scope of our free repair service before proceeding with the repair.

7. Estimated Repair Time:

  • We strive to complete repairs promptly and efficiently. However, repair times may vary depending on the nature of the issue and our current workload.

  • We will provide you with an estimated timeline for the completion of the repair.

8. Warranty:

  • Our repair service does not extend or modify the original warranty terms provided with the ribbon microphone.

  • Repairs conducted under this policy are covered by a warranty against defects in workmanship for a period of [insert warranty period].

9. Communication:

  • We will keep you informed throughout the repair process, providing updates on the status of your ribbon microphone.

  • Feel free to contact us at any time for assistance or inquiries regarding your repair.

10. Return of Repaired Product:

  • Once the repair is completed, we will ship the ribbon microphone back to you using a reliable shipping service.

  • You will receive a confirmation with tracking information once your repaired microphone is on its way back to you.

11. Contact Information:

  • For any questions or assistance regarding our returns policy or the repair process, please contact us.

Thank you for choosing Barkley Microphones. We appreciate your trust in our products, and we're committed to ensuring your satisfaction with our repair services.

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